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For other Rates related questions, please see our Frequently Asked Questions on this page.

Financial Hardship

The Town of Claremont Financial Hardship Policy LG 532 enables ratepayers that meet the eligibility criteria to enter into payment arrangement options.

Applications for arrangements based on financial hardship, once approved, will accrue 0% interest during the period of the payment arrangement.  Financial hardship occurs where a person is unable to pay rates without affecting their ability to meet their basic living needs, or the basis living needs of their dependants. It is a reasonable community expectation, that those with capacity to pay their rates, do so.
If you are suffering financial hardship, please complete the Financial Hardship form and statutory declaration below.

An application cannot be assessed unless:

  • The form is completed in full
  • Sufficient detail and supporting documents are provided to enable a fair assessment
  • A statutory declaration is provided stating that the application is true and correct
Financial Hardship Application Form

1020.56 KB
Blank Statutory Declaration

16.79 KB

Payment arrangements 

If a ratepayer does not meet the criteria set out in the financial hardship policy, an application for a payment arrangement can be made. An approved payment arrangement will, as a general rule, require the rates to be paid in full by 30 June and will be subject to an interest rate of 5.5% per annum over the period of the payment arrangement. There is also a $54.00 payment plan fee. To apply for a payment arrangement, please complete the Application for Payment Arrangement form below. A statutory declaration is not required.
If you are experiencing difficulties in paying by the due date or require further assistance or guidance, please contact the Town.
Approved payment arrangements are facilitated in accordance with section 6.49 of the Local Government Act 1995.


Application For Payment Arrangement Form

283.69 KB
Financial Hardship Application - Payments Other Than Rates

1006.07 KB

Frequently Asked Questions

Council rates are a levy based upon gross rental property values, which pay for a large proportion of the cost of the facilities and services provided by the Council. Facilities include the library, pool, golf course, roads, footpaths, refuse collection, street lighting, parks and reserves.

Rates are the responsibility of the current owner of a property.

If you have made an over payment on your rates and wish to apply for a refund, please complete the Rates Refund form found here.

To calculate general rates the Gross Rental Value (GRV) of a property is multiplied by the rate in the dollar which is set by Council (see below). The GRV is the yearly income the property would be expected to generate if rented. The GRV is determined by the Valuer General’s Office and updated every three years.  

Rates calculation example:

Fair weekly rental value of $600
x 52 to obtain the annual Gross Rental Value = $31,200
x 6.633 cents rate in the dollar = $2,069.50 annual general rates amount

When Council sets the Annual Budget each year, it must set a “rate in the dollar”. The figure is determined by firstly estimating the organisation’s expenditure for the year, less any non-rate able income. The balance is the total amount required to “balance the budget”. The total is then divided by the total of all property valuations, producing the rate in the dollar. The amount of the rate chargeable to each individual property is then calculated by applying the rate in the dollar to each individual property’s valuation (that is, its Gross Rental Value or GRV).   
FINANCIAL YEAR AND RATES 2023-24  2022-23 2021-22 2020-21 2019-20
RATE IN THE DOLLAR - RESIDENTIAL 5.8281c 6.8652c  6.633c 6.6c 6.4144c
MINIMUM $1,421 $1,360 $1,314 $1,314 $1,314
SPECIFIED AREA RATE 0.1831208C 0.1238798c 0.061373c 0.00c 0.26c

Any person not satisfied with the valuation allotted to their property may lodge an objection with the Valuer Generals’ Office. Such objection must be lodged within 60 days after the issue of the rate assessment notice. For more information on your valuation please contact the Valuer General at Landgate on (08) 9273 7373.

Please remember that it is the responsibility of the home owner to advise the Council of any change of address or ownership so as to enable us to serve notices.

Pensioners and service card holders who meet certain criteria are entitled to claim a concession of up to 50% of the current year’s rates and Emergency Services Levy (ESL) or in some instances a deferment of those rates. These concessions may also apply to both State Seniors Card and Commonwealth Seniors Health Card holders.Senior Card holders may be entitled to claim a concession of up to 25% of their current year’s rates (subject to a maximum) and the ESL.To apply for a concession please contact the Water Corporation on 13 13 85, a copy of your application will be sent to the Town to be applied against your Council Rates.

State Government legislation requires that all private swimming pool enclosures are to be inspected every four years. The Pool Inspection Fee is now charged every year, to owners who have a swimming pool on their property.

For information on how and when to pay your rates, please refer to your rates notice or pay online.

An SAR is a boundary-oriented levy implemented by a local government to raise funds for specific works, services or facilities directly benefitting a ratepayer within that boundary. Council has resolved to re-introduced the SAR in a steeped roll-out over the next three years of the project as detailed in the table below:

2021-22 A continuation of the Town's $120,000 contribution
+ $30,000 from Specified Area Rate
+ $90,000 from reserves
Total: $240,000
2022-23 A continuation of the Town's $120,000 contribution
+ $60,000 from Specified Area Rate
+ $60,000 from reserves
Total: $240,000

A continuation of the Town's $120,000 contribution
+ $90,000 from Specified Area Rate
+ $30,000 from reserves


Total: $240,000

The Emergency Services Levy (ESL) is used to fund the State’s Department of Fire and Emergency Services (DFES). The levy is a State Government charge and is required to be collected on behalf of DFES by all Western Australian local governments.

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