The Town of Claremont is committed to providing you with a friendly, positive, professional and efficient experience. Our Customer Experience Charter outlines our commitment to our customers and our service standards to which we measure our performance.
We strive to continuously improve the quality and standard of our interactions and our service to our community.
We define a complaint as dissatisfaction with the services of the Town and its contractors or any actions of Town staff in carrying out these services and that you would like something done about it. A complaint is not a request for service. A request for service is where you would like the Town of Claremont to take action. For example:
To lodge a request for service, please visit the Contact Us Page
Our Customer Service Charter states that the Town of Claremont will acknowledge all complaints within 5 working days and respond within 10 working days. If you are not satisfied with our response or decision, you can: