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Customer relations

Customer relations

The Town of Claremont is committed to providing you with a friendly, positive, professional and efficient experience. Our Customer Experience Charter outlines our commitment to our customers and our service standards to which we measure our performance.

We strive to continuously improve the quality and standard of our interactions and our service to our community.

Contact us

Complaint Form

We define a complaint as dissatisfaction with the services of the Town and its contractors or any actions of Town staff in carrying out these services and that you would like something done about it. A complaint is not a request for service. A request for service is where you would like the Town of Claremont to take action. For example:

  • barking dog
  • noise complaints
  • pot hole
  • verge parking
  • infringements

To lodge a request for service, please visit the Contact Us Page

Our Customer Service Charter states that the Town of Claremont will acknowledge all complaints within 5 working days and respond within 10 working days. If you are not satisfied with our response or decision, you can:

  • Arrange for your complaint to be reviewed by the CEO or;
  • Contact the Ombudsman WA, who receives, investigates and resolves complaints against local governments.
i.e. traffic management
Include the details of your complaint
How would you like to see this resolved
Thank you for your feedback!

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